The future of work needs to be culturally and technologically inclusive. Frances West, board director and former IBM chief accessibility officer, outlines how shareholders and stakeholders can profit from authentic inclusion.

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Former IBM Executive, author, and renowned accessibility expert, Frances West discusses her new book, Authentic Inclusion™ Drives Disruptive Innovation and shares how companies can build more inclusive products and experiences that drive innovation.

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MassTLC CEO, Tom Hopcroft sits down with author and visionary of inclusion, emerging markets and business transformation, Frances West. They discuss the critical need for digital inclusion as a moral and business imperative.